krikye Privacy Policy

1. Introduction

krikye ("krikye", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the krikye platform at https://krikye.club. This Privacy Policy sets out in clear terms what personal data krikye collects, the purposes for which it is used, how it is stored and protected, with whom it may be shared, and the rights available to individuals in respect of their personal data.

This Privacy Policy applies to all services provided through the krikye website and platform, including account registration, gaming and betting activity, deposits and withdrawals, customer support interactions, promotional participation, and any other engagement with krikye's products and services.

This Privacy Policy should be read alongside the krikye Terms & Conditions and the krikye Responsible Gaming Policy, both of which are available on the krikye website and form part of the overall framework governing your relationship with krikye.

2. Data Controller

For the purposes of this Privacy Policy, krikye acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, krikye determines the purposes and means of processing personal data collected through the platform.

All data-related enquiries, rights requests, and complaints should be directed to the krikye data compliance team. Contact details are provided in Section 14 of this Policy.

3. Data We Collect

3.1 Registration Data

When you create a krikye account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address
• Email address and/or mobile phone number
• Username and password (password stored in hashed form only)
• Preferred currency (Bangladeshi Taka, BDT)

3.2 Identity Verification (KYC) Data

As part of krikye's Know Your Customer ("KYC") process, we may request and collect:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the last three months)
• Source of funds documentation where required by our compliance framework
• Selfie or live photo for biometric verification, where applicable

3.3 Financial Transaction Data

When you make deposits or request withdrawals on krikye, we collect:

• Payment method details (bKash account number, Nagad account number, Rocket number, Upay number, or masked card details for Visa and Mastercard)
• Transaction amounts, dates, and reference numbers
• Transaction status and processing history

krikye does not store full payment card numbers. Card data is handled exclusively by our PCI-DSS compliant payment processing partners.

3.4 Gaming & Betting Activity Data

krikye records all gaming and betting activity conducted through your account, including:

• Games played, bets placed, wagers, and outcomes
• Session duration and frequency of play
• Responsible gaming tool settings and activation history
• Bonus and promotion participation records

3.5 Technical & Device Data

When you access the krikye platform, our systems automatically collect certain technical information:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Pages visited, time spent, and navigation paths within the krikye platform
• Referral URL (the page from which you arrived at krikye)
• Cookie identifiers (see Section 7 for full cookie details)

3.6 Communications Data

When you contact krikye's customer support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the nature of any issue raised or resolved. These records are retained for quality assurance, training, compliance, and dispute resolution purposes.

4. How We Use Your Data

krikye uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC data
Age and identity verification	KYC data, registration data
Processing deposits and withdrawals	Financial transaction data, KYC data
Delivering gaming and betting services	Gaming activity data, account data
Fraud detection and prevention	Technical data, transaction data, activity data
Responsible gaming monitoring	Gaming activity data, session data
Customer support and dispute resolution	Communications data, account data
Marketing communications (opt-in only)	Registration data, activity data
Platform analytics and improvement	Technical data, anonymised activity data
Compliance with legal obligations	All categories as required

5. Legal Basis for Processing

krikye processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between krikye and the player — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and obligations, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of krikye's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most notably for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Third Parties

6.1 Service Providers

krikye shares personal data with a limited number of third-party service providers who are engaged to help deliver the krikye platform and its services. These providers are permitted to use your personal data only for the specific purposes for which they are engaged and are contractually bound to maintain appropriate data security standards. Categories of service providers include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network partners)
• Identity verification and KYC service providers
• Fraud detection and anti-money laundering (AML) screening platforms
• Third-party game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi)
• Cloud infrastructure and hosting providers
• Customer support platform providers
• Email and communications delivery services

6.2 Legal Disclosures

krikye may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in connection with the investigation or prevention of fraud, money laundering, or other unlawful activity.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of krikye's business or assets, personal data held by krikye may be transferred to the acquiring entity as part of that transaction. In such circumstances, krikye will take reasonable steps to ensure that the acquiring entity provides commitments in respect of your personal data consistent with this Privacy Policy.

6.4 No Sale of Data

krikye does not sell, rent, exchange, or otherwise make available your personal data to third parties for their own independent commercial or marketing purposes. This commitment applies unconditionally and without exception.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. krikye uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, analyse platform usage, and — where you have consented — deliver relevant promotional content.

7.2 Types of Cookies Used by krikye

• Strictly Necessary Cookies: Required for the krikye platform to function. These cannot be disabled. They include session management cookies, authentication tokens, and security cookies.
• Functional Cookies: Remember your preferences such as language settings, game history, and responsible gaming tool configurations. These improve your experience but are not essential to platform operation.
• Analytics Cookies: Help krikye understand how players use the platform — which pages are visited most frequently, where users encounter difficulties, and how navigation flows can be improved. Analytics data is aggregated and anonymised wherever possible.
• Marketing Cookies: Used to deliver personalised promotional content where you have consented to receive marketing from krikye. These cookies track your interactions with krikye promotions to help us measure campaign effectiveness.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the krikye platform. Instructions for managing cookies are available in the help documentation of your browser.

8. Data Security

krikye implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the krikye platform
• Encryption of sensitive data at rest using industry-standard algorithms
• Role-based access controls ensuring that krikye staff can access only the data necessary for their specific job functions
• Regular security assessments and penetration testing of the krikye platform infrastructure
• Secure password hashing using modern, computationally intensive hashing functions — krikye does not store plaintext passwords
• Anomaly detection systems that monitor for unusual login patterns or account activity and trigger security alerts
• Secure data deletion procedures applied when personal data reaches the end of its retention period

While krikye takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and interests, krikye will notify affected players in accordance with applicable notification requirements.

9. Data Retention

krikye retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your active relationship with krikye and for a defined period following account closure.
• Financial transaction records: Retained for a minimum period as required by applicable financial record-keeping obligations.
• KYC and identity documents: Retained for the period required under applicable anti-money laundering and identity verification obligations, typically a minimum of five years from the end of the business relationship.
• Customer support communications: Retained for a period sufficient to address any potential disputes or regulatory enquiries arising from the relevant interaction.
• Marketing data: Retained until you withdraw consent or for a reasonable period of inactivity following your last engagement with krikye marketing communications.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Players who close their krikye account may contact the support team to request a summary of the specific retention periods applicable to their data categories.

10. Your Data Rights

As a registered krikye player or website visitor, you have the following rights in respect of your personal data. krikye is committed to honouring these rights in a timely and transparent manner:

• Right of Access: You have the right to request a copy of the personal data krikye holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated. You may update many details directly through your krikye account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: You have the right to request that krikye restricts the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to Data Portability: Where processing is based on your consent or a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of krikye's legitimate interests. krikye will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the krikye compliance team using the details in Section 14. krikye will respond to all valid data rights requests within a reasonable period. We may need to verify your identity before processing your request.

11. Marketing Communications

krikye will only send you promotional and marketing communications if you have provided explicit consent to receive them. At the point of registration and at various points throughout your use of the platform, krikye will give you clear options to opt in or opt out of marketing communications.

You may unsubscribe from krikye marketing communications at any time by clicking the unsubscribe link in any marketing email, by updating your communication preferences in your krikye account settings, or by contacting the support team directly. Unsubscribing from marketing will not affect essential transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and account-related messages.

12. Children & Minors

The krikye platform is strictly intended for adults aged 18 and above. krikye does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on krikye, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including closing the account and securely deleting the associated data.

krikye employs age verification procedures during the registration and KYC processes to detect and prevent underage gambling. These procedures form part of krikye's broader commitment to responsible gaming.

13. Changes to This Privacy Policy

krikye reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. The updated Policy will be published on the krikye website with a revised effective date. Where changes are material, krikye will take reasonable steps to notify registered players — for example, via an in-platform notification or email to the address on file.

Your continued use of the krikye platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. We encourage you to review this page periodically to remain informed of how krikye handles your personal data.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the krikye data compliance team through the following channels:

krikye is committed to resolving all privacy-related enquiries promptly and fairly. If you are not satisfied with krikye's response to a privacy concern, you may have the right to refer the matter to a relevant supervisory authority or dispute resolution body applicable in your jurisdiction.